Remote Support from Floorvisio

At Floorvisio we use Team Viewer to provide remote support. To begin a remote support session, follow these steps.

1. Contact the Floorvisio support team to schedule a remote support session.
• Request by email. (Will be schedulled.)
• Request by phone Press "3" for technical questions. (For immediate assistance)
2. The support team at Floorvisio will setup a time to host the remote supprt session.
3. Shortly before your appointed scheduled time you will:
4. Download TeamViewer:
• Go to https://www.teamviewer.com/en-us/download/
• Locate and download the TeamViewer QuickSupport module.
• This is a small program that doesn't require installation.
5. Run TeamViewer QuickSupport:
   • Double-click the downloaded file to run it.
   • If you are asked to grant permissions for Team Viewer, choose yes/accept.
6. Share ID and Password:
   • TeamViewer will display a unique ID and password.
   • On Team Viewer, press the copy icon to copy your ID and password.
   • Share the ID and password by email with the Floorvisio support team.
   • Paste your user ID and password in the message section.
   • Press send.
7. Once connected:
• Our support team will be able to view your computer screen.
• This will allow us to answer your specific questions.
8. When the remote session has been completed:
• You will close the remote session.
• Once closed. we will no longer be able to see your screen.
• Safe and secure! You are in control of when and what we are able to view.